Privacy Policy

At Hilltop Forest, we value your privacy and are committed to protecting your personal data. We only collect and process personal information that is necessary for operating our business, providing our services, improving your experience, and fulfilling our legal obligations. All personal data is processed in accordance with the EU General Data Protection Regulation GDPR.

1. Data controller

Hilltop Holding Oy
Business ID 3164679-5
Metsäkukkulankuja 32-51, 10230 Inkoo, Finland
Email: office@hilltopforest.fi

2. What personal data we collect and why

We collect and process personal data for the following purposes:

  • Managing bookings and guest stays

  • Customer communication before, during, and after a stay

  • Providing and improving our services and customer experience

  • Sending newsletters to subscribers who have given consent

  • Legal, accounting, and reporting obligations

  • Handling job applications

The personal data we may process includes:

  • Name

  • Contact details such as email address and phone number

  • Country of residence

  • Booking and stay related information

  • Marketing consent

  • Dietary information or other details voluntarily provided by the guest

We only collect data that is relevant and necessary for these purposes.

3. How personal data is collected

Personal data is collected when you:

  • Make a booking

  • Contact us by email or via website forms

  • Subscribe to our newsletter

  • Use our website

  • Apply for a position with us by email

We also use cookies and similar technologies on our website to improve functionality, user experience, and website performance. You can manage or withdraw your cookie consent through the cookie banner or your browser settings.

4. Cookies and analytics

We use Google Analytics to understand how our website is used and to support website development. The data collected through cookies does not allow us to identify individual users.

We may use Google Ads in the future. If implemented, this may involve the use of cookies or similar technologies for marketing and performance measurement purposes, always in accordance with applicable data protection laws and your consent choices.

Our website uses the Squarespace provided cookie banner and cookie management tool.

5. Data processing and storage

Personal data is processed and stored using trusted third party service providers that comply with GDPR.

These include:

  • Booking system provider Moder Oy, with payments processed via Paytrail

  • Website platform Squarespace

  • Newsletter service provider Mailchimp and Squarespace

  • Email and cloud services provided by Google

  • Accounting and invoicing software

  • Booking platforms such as Booking.com and Airbnb, when bookings are made through those services

Personal data is only shared when necessary for providing our services or fulfilling legal obligations. We do not sell personal data.

Some service providers may process data outside the EU. In such cases, appropriate safeguards are in place in accordance with GDPR.

6. Your rights

You have the right to:

  • Access your personal data

  • Request correction of inaccurate or incomplete data

  • Request deletion of your data

  • Restrict or object to processing

  • Withdraw marketing consent at any time

  • Request data portability where applicable

Requests related to personal data can be sent to office@hilltopforest.fi.

7. Changes to this policy

We may update this privacy policy from time to time to reflect changes in our operations or legal requirements. The most recent version will always be available on our website.